Saturday, June 15, 2024

More on the Lululemon E-Commerce Shipping Issues

by Cristina

Over on the Lululemon Addict Blog is an interesting post highlighting some of the customer comments regarding the Lululemon shipping hiccup that has occurred with the launch of the new lululemon e-commerce site on April 15th.

Lululemon has come thru and responded to your customer feedback with an email explaining the situation and a token of good will to the affected customers.

Thank you for your patience during our ecommerce transition. We have been working through some shipping issues from orders placed last Friday and Saturday and sincerely apologize for any confusion or delays that these may have caused. We installed 4 new FedEx stations in our warehouse, and each of these stations started processing at the same tracking number which led to the duplication of tracking numbers and confusion. We can assure you that this has been fixed, and we are working quickly towards a seamless operation and are feeling very confident about on our new operating platform.

We are partnering closely with FedEx to get your product to you as quickly as possible. Our guests are the heart of our business, and to thank you for your loyalty and understanding, we will be sending you a $20 gift card and a complimentary upgrade to expedited shipping when placing your next order. We will send out your gift card next week as well as instructions on how to redeem your complimentary shipping upgrade. In the interim, should you have any questions at all, please call our guest education centre at1.877.263.9300 extension 1.

Thank you for your trust and confidence as we work through these growing pains.

Love from,
Your lululemon athletica team

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1 comment

Unknown April 13, 2017 - 1:35 pm

Well, it looks as though lululemon is still having an issue with shipping 6 years later. Not only was the item we ordered never shipped but they took the money out of my daughter's bank account and attempted to try to take two more payments. They did not send a confirmation number or a tracking number when the order was placed. When my daughter called a week later they apologized and said they would upgrade the shipping for free. Well looks like that never happened as we never received the item. After I contacted them they did refund the money and said we could keep the item as a gift for the inconvenience. Well we never did receive the item. As far as I am concerned the item was never shipped which makes them no better than thieves.


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