Over on the Lululemon Addict Blog is an interesting post highlighting some of the customer comments regarding the Lululemon shipping hiccup that has occurred with the launch of the new lululemon e-commerce site on April 15th.
Lululemon has come thru and responded to your customer feedback with an email explaining the situation and a token of good will to the affected customers.
Thank you for your patience during our ecommerce transition. We have been working through some shipping issues from orders placed last Friday and Saturday and sincerely apologize for any confusion or delays that these may have caused. We installed 4 new FedEx stations in our warehouse, and each of these stations started processing at the same tracking number which led to the duplication of tracking numbers and confusion. We can assure you that this has been fixed, and we are working quickly towards a seamless operation and are feeling very confident about on our new operating platform.
We are partnering closely with FedEx to get your product to you as quickly as possible. Our guests are the heart of our business, and to thank you for your loyalty and understanding, we will be sending you a $20 gift card and a complimentary upgrade to expedited shipping when placing your next order. We will send out your gift card next week as well as instructions on how to redeem your complimentary shipping upgrade. In the interim, should you have any questions at all, please call our guest education centre at1.877.263.9300 extension 1.
Thank you for your trust and confidence as we work through these growing pains.
Your lululemon athletica team