Thursday, June 20, 2024

Where is Quality Control?

by Cristina

These are quality control issues that have occurred in the last 2 months. 

A Gratitude Wrap with the elbow patches on both arms sewn on the inside of the elbow.

 This colorway of the Manifesto Long Sleeve has the word Scares misspelled Sacres

City Beat Pants in Black Denim were put on markdown (final sale, minimally marked down) and when people received them there were wide reports within a few days of seams in the rear splitting. 

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Donna October 28, 2011 - 4:21 pm

along with misspellings all over the website:


Anonymous October 28, 2011 - 4:25 pm

did you forget about the misspelled word SCARED in the black ls manifesto? fail

Anonymous October 28, 2011 - 4:47 pm

Scares is spelled Sacres on the black ls manifesto whic is now on markdown in Ontario stores!! Sad lulu sad

vbailey October 28, 2011 - 4:54 pm

Quality control should be a given; BUT, when it is not CUSTOMER SERVICE should be an absolute.

Lululemon is not doing us a favor by allowing us to purchase their product. We are doing them a favor by being their loyal client base.

They will never make a 100 year company with this type of service. If they want to remain in business it is very simple:
1. Actually produce quality products on time every time – at least meet the 90% mark. Testing products can help with this-trust me city beat ass ripping seams and lack of spell check indicate this is NOT happening.

2. When mistakes are pointed out by CUSTOMERS apologize-like you really mean it. Corporate apologies to customers come with gift cards, preferred service, outside the box solutions and full REFUNDS. Why should I have to send you back a defective product-that you can't even replace- for a refund. The company should hang it's head in shame and not ask you to do one more gosh darn thing!!!!

Anonymous October 28, 2011 - 4:57 pm

WTF. Why are the DWBH pull overs already sold out. What did they make, like 5?

Anonymous October 28, 2011 - 5:13 pm

My friend special edition scuba hoody with removable sleeves has the thumbholes sewed on the pinky side.

pretty addicted October 28, 2011 - 5:20 pm

This is less obvious than these horrendous mistakes, but my black swan GW faded after the first washing. I was careful to wash it alone and in cold water on the gentle cycle, and I dried it on low in the delicate cycle. The label calls for medium on both accounts. I expected some fading over time, but the FIRST wash??? Not for what I paid for it and for what I had to go through to get it. I don't know what to do now because I am so mad but I also don't feel like fighting an uphill battle with lulu's CS.

N October 28, 2011 - 5:23 pm

What's sad is they know they can get away with it. Their products still sell out quickly-the QC issues haven't stopped people from purchasing the product. I believe that they're practicing the opposite of their manifesto, especially, "Friends are more important than money;" customers are friends in a way, and "Nature wants us to be mediocre because we have a greater chance to survive and reproduce. Mediocrity is as close to the bottom as it is to the top, and will give you a lousy life." They're QC is mediocre at best right now.

Anonymous October 28, 2011 - 6:18 pm

I had to take my Right as Rain jacket back. The zipper stuck at the bottom. Totally stuck, wouldn't budge. I took it the store and they couldn't get it to work either. A $200 jacket and the zipper broke after less than a month. I was lucky that they gave me my money back (I had to fight it as they just wanted to give me a gift card at first). I also had a problem with a Long sleeve cabin t. There was a sticker in between the 2 layers. They took that back no problem, but like you say, where is the QC?

Anonymous October 28, 2011 - 6:57 pm

okay, jumping into this discussion…my black cuddle up is a FADED black. Anyone else have this issue? i just figured it might be "made" that way. Anyone else have this issue?

Anonymous October 28, 2011 - 8:37 pm

the manifestos are ALL spelled wrong. Seriously, this is something that a simple spell check of the text prior to stylizing the text-copy would have fixed. I remember this happening with a water bottle awhile back as well.

Anonymous October 28, 2011 - 8:44 pm


@Olivia: It also bothers me when different stores have different things on MD. That same CRB for example is on MD at my store. So annoying.

I would say their "manifesto" is absolute BS and reflects the same attitude that their "educators" emit: fake and pretentious.

I love their clothes, but I can't stand going into the stores and being "helped" by those women who have NO clue about their own product and customer service. Such a fail.

kkmach October 28, 2011 - 9:39 pm

Prices are going up quality is coming down.

Last Sunday my friend had to take back her month old still groovy bag the stitching was coming out. Manager at the store took one look at it and gave her a new one right away no hassle. That is how it should be for a $100 bag made from plastic!

Anonymous October 28, 2011 - 10:04 pm

Haha wow. They must have sewn up those GW's in a hurry! That's all I can say.

Jenn October 28, 2011 - 4:13 pm

Ya know, I'd be a lot less mad about the QC issue with my GW if they would have been accomidating to replace it. Telling me that they can't send something from Canada to the US just seens a bt ridiculous. At least they're sending me a gift card…but now I'm left praying a tailor can fix their mistake.

Anonymous October 28, 2011 - 11:32 pm

OMG…that spelling error on the manifesto is hilarious, and the elbow patches on the inside of the arm is insane! What they absolutely cannot do is put this stuff on markdown with no return option. Their markdown prices are already a joke…just what things should have cost in the first place. I think they need to slow down their expansion, and focus on quality control. Tania

Diep October 29, 2011 - 12:01 am

I have been so sick of Lulu for over a year now, I can honestly say that I've bought fewer than 5 Lulu items this whole year (one of which was bought off of Exchange). I know it's not as much as a lot of Lulu people here, but I used to buy about 5 things every other week!! I no longer buy unless I REALLY have to have something just because I think that Lulu is pretty much the opposite of everything that they profess in their manifesto.

Anonymous October 29, 2011 - 12:21 am

I received my Black Dog Runner Pants yesterday, and the running luon portion was sewn inside out. I don't know if it's suppose to be that way, so the smooth seam is suppose to be touching the skin, but I found it kind of odd.

Olivia October 28, 2011 - 5:44 pm

These are all so ridiculous. I also think whatever is marked down online should be marked down in store, and vice versa.

I bought the heathered royalty luxtreme CRB in store yesterday, the tag had not been restickered to $42, still said $39, as it does on the website, and they charged me $42 for it. It's only three dollars, but still!

Lulu has customer service problems, as well as greed when it comes to prices and quality levels, but they know that people will always buy from them anyways (after all, we are all reading a blog all about our own addictions), so in the end they can decide to be nice about these things or just act however they want. It does totally go against their manifesto, which is pretty lame.

Mitten October 29, 2011 - 4:02 pm

So far I've had no problems with quality – but I've only been buying for a few months and I avoid items with really bad reviews.
BUT all of my experiences with their customer service and educators have been bad.

I feel like every time I go to a store I'm ignored by their sales people. Then when skinny people come in they are greeted immediately. Is this the norm? I take an 8 in the scuba hoodie and a 6 in the still pants so probably a 10 – 12 in their other pants. Are "educators" taught to ignore people of my size? Do they think I wont or shouldn't buy the products?

One time I was in the store and I had been completely ignored as I walked throughout looking at clothes. I stopped on my way out to look at their yoga mat straps because I wanted one but hadn't decided on color yet. The sales girl came over to my friend and I for the first time since we arrived and interpreted our conversation about which of the two colors would go better with my mat and said "that's a strap for carrying a yoga mat". We just stared at her for a moment and finally I said "Yeah… I know…" and we left the store.

I've only been shopping there since June (I previously lived in Vancouver and EVERYONE wore lulu and so it didn't appeal to me. Now that I live somewhere where it is not so common and have been doing yoga for over a year it does). Is this the norm for their customer service? Do other women in their bigger sizes feel ignored or invisible when shopping there?

Anonymous October 29, 2011 - 9:56 pm

When I went to the store today, I bought a Stride Jacket and my young daughter wanted one of the small shopper totes so she could carry one around the mall like Mommy, so I politely asked for two reusable totes with my purchase. The girl asked why, and I explained. But, of course, they can't spare ONE extra tote for a 4 year old that simply wants to carry one for her toys. I mean, come on! When I buy a $128.00 jacket you'd expect to see a bit of customer service. It's a reusable tote, not a Scuba hoodie! I gave my daughter mine anyway so the point isn't that I didn't get another tote to bring home, but these "educators" seem to know little about their product and not very enthusiastic about the company they are supposed to be representing.. not going back any time soon!

(besides, the tote I was given had a whole row of ripped stitching!)

Anonymous October 30, 2011 - 3:13 am

My local showroom turned into a store, & the new "educators" that they hired rhyme with witchy. I'm sorry, but it's true.

Carter (The Mean Mom Chronicles) October 30, 2011 - 5:39 pm

I'm pretty new to lulu. Bought about 6 items in the last few months, including the In Stride jacket. The seams on the sleeve of my jacket started fraying after just one month. I took it in to my city's brand-new store, and received mediocre service. I was told that their seamstress could likely reinforce the seams so that it won't continue to happen. I'm pretty annoyed that I wasn't offered a new jacket on the spot. For $108, I shouldn't have to have a seamstress repair a month-old jacket. I agreed to the repair but said I want to swap it out if the problem continues. So annoying.


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