Monday, June 17, 2024

Shipping Information

by Cristina

Do you read the shipping and returns policy before each online purchase? I know I don’t so I was quite surprised to learn that there is a new shipping policy on the website that states you can make a return within 14 days of ship date as apposed to 14 days of receipt of the parcel. This is a bit of a nuisance for those of you that live in areas that don’t have Brick and Mortar stores to make returns and that receive your items in 7-8 days or later. Lululemon requests that you use the most economical shipping method when returning your purchases but with such a small window in which to make your return, you may be stuck having to upgrade your shipping method in order to fall within the 14 day period.   Another change that was made is that the invoice is no longer available to you in your parcel. To make a return or exchange you need to go back and print the receipt off the Lululemon website. This issue has been brought up on the Lululemon Facebook page and the response from them is:

lululemon athletica 

Morning ladies,
Thanks for all sharing your feedback with us, I’m sorry to hear you are finding this process confusing. When you are printing our your invoice to do a return, it should normally only be one page, depending on how many items you purchased. Do all 5 pages have your invoice details, Danielle?
For the different return policy information in the FAQs, please disregard it. We haven’t had any communication through our office that the return policy has changed. It should still be the same 14 days from when you receive the item. I have contacted our webteam to clarify this and make sure the correct information is displayed. Thanks for letting us know.

Shipping Information as Stated on the Lululemon Website

Guests have two options for making a return within 14 days from ship date:

1) Unwashed and unworn merchandise may be returned to the ecommerce warehouse in the same country it was shipped. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at time of return. All garments are subject to inspection. Shipping costs are not refunded.

2) Unwashed and unworn merchandise may be returned to a lululemon store. All hangtags must be attached and proof of purchase must accompany the garment(s). Due to a system incompatibility, franchise locations (US: Santa Barbara, CA; Cherry Creek, CO; Boulder, CO; Park Meadows, CO) are unable to provide refunds and can offer exchange for product or store credit only. Cross border goods may only be exchanged for another item or store credit. Shipping costs are not refunded. Note for Australian orders: Please note that Australian orders can only be returned to the ecommerce warehouse. We are unable to process ecommerce returns in the Australian stores.

Because not all merchandise available in stores is on the site, we cannot accept returns bought in a lululemon store to the ecommerce store. 

We cannot guarantee that merchandise carried on the site will be available in stores. 
Please use the most economical shipping method when returning a garment to us. Should you be exchanging an item we will ship the new item to you via Ground service at no extra charge (Canadian and US orders only). If you wish to have the item expedited to you then you will be responsible for the charge. 

Returns and exchanges will only be accepted with a completed return form. Log into your account, click on “View Order” and on the following page click on the “Return or Exchange Items” link. Follow the easy steps, print the final page and include it in your return box. All returns must have the Invoice in order to process the return. 

Note: Underwear, swim suits (one piece and two piece bottoms), headwear, water bottles, We Made Too Much items and giftcards are final sale.

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